Measure your company's customer centricity.
Custopia shows how well a company is aligning with their customers. Create a profile and find out where there is space for improvement.
The Customer Centricity Hub (CC-Hub)
In your CC Hub, you get a 360-degree overview of the customer centricity of your company. Your dashboard shows the degree of customer centricity in the company (CC score) and the perceived customer centricity among customers (CI score). The CC score forms the one of two measurements that is displayed in the CC hub. The experienced customer centricity at the customer is measured and shown with the Customer Impact Score (CI-Score). The two scores correlate with each other and show the impact correlation. This allows specific areas of action to be defined in order to improve.